Frequently asked questions

Why is Fox Pay on my statement?

Because a shop you bought from takes payments through Fox Pay. The descriptor normally carries the merchant's name; if you do not recognise a charge, sign in and check your payments, or write to [email protected] with the amount, date and last four digits and we will tell you which merchant it was.

Is my card stored here?

No. You enter card details on the provider's own page — Stripe, PayPal or Square. Fox Pay keeps a token and, if you saved a method, a label like "Visa ···· 4242". There is no card number in this system.

How do I get a refund?

Ask the merchant you bought from: they decide refunds, and the money returns along the route it came. If they have agreed to refund you and nothing has arrived, tell us and we will check whether the instruction reached the provider.

What do the payment states mean?

• Requires payment method / pending — created, nothing taken.
• Action required — waiting for you at the provider (approval, 3-D Secure, or a crypto invoice waiting for confirmations).
• Authorized — a hold exists but no money has moved yet.
• Succeeded / captured — the money moved.
• Failed, canceled or expired — nothing was taken; a hold may take a few days to fall off your statement.

Which payment methods can I use?

Whatever the merchant has enabled: cards and wallets through Stripe Checkout, PayPal, Square, or a non-custodial crypto invoice. The options appear on the Fox Pay checkout page for that payment.

My crypto invoice is underpaid or late.

Crypto invoices settle when the network confirms the expected amount. If you sent less, sent after expiry, or the network was slow, the invoice will not settle on its own — contact the merchant with the transaction hash and they can resolve it.

I am a developer. How do I integrate?

Create a payment intent with your merchant key, send the payer to the hosted checkout URL it returns, and settle on the webhook rather than on the browser returning. The OpenAPI outline is at /api/v1/openapi.json. Verify our webhook signature, treat event ids as idempotency keys, and never trust a redirect as proof of payment.

Do you hold my money?

No. Fox Pay is not a custodian: funds move between you, the provider and the merchant. Crypto invoices are non-custodial too.

Is Fox Pay PCI compliant?

Fox Pay is built so that card data never reaches it — entry and storage stay with providers who are certified for it. That is the lowest-exposure shape available, and it is deliberate; About describes exactly where the boundary sits.

Something is not working.

Check the status page first, then write to support with the payment reference and the time it happened.